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arock1 arock1
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6 years ago
_____ actions and resources are everything done in the process, which contribute no value to the customer, but which they are forced to pay for when they buy the product or service.
 a. Value-adding
 b. Excess inventory
 c. Necessary non-value-adding
  d. Waiting time
 e. Non-value-adding
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cedd123cedd123
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6 years ago
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