Identify, implement, and review sales and service goals for the front of the house. What will be ...

Sales goals are established as part of the process to schedule employees. When the estimated number of customers to be served is known, the number of waged labor hours can be scheduled to best ensure service goals will be met. Standard operating procedures indicate how things should be done to attain service goals, For example, when a customer's table is set up correctly, it will have all of the serviceware in the positions specified by the SOP for this task. The correct table setup can be diagrammed and used to train new servers. Additionally, the dining-room manager can determine whether tables are set correctly by comparing them to the diagram.