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Nurselady Nurselady
wrote...
Posts: 796
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6 years ago

The _____ involves finding some truth in what involuntary members are saying, even when the leader believes they are largely wrong, irrational, unfair, or unreasonable.
 
 


 
 

a. Neutral inquiry
  b. Disarming
  c. Clarification
  d. Empathic

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