Write a job specification (list of requirements) for a director of facilities for a 100-room and a 500-room hotel. Compare and contrast the two specifications and discuss the differences with your fellow students.
What will be an ideal response?
If the in-house efforts to collect casino debts are unsuccessful, what options do they have?
a. Report the player to the state gaming commission
b. Hire private detectives to collect the debt
c. Write off the debt
d. Report it to a collection agency
e. c and d
In most facilities departments in non-hospitality buildings, the custodial function is part of the department's duties. However, in hotels it is a separate department.
In fact, there may be two departments devoted to cleaning, a housekeeping department, and a public areas department that cleans offices, meeting and convention facilities, and lobbies. Why do you think this is the case? Support your opinion with examples.
Casino debts in this age group are given a lot of attention and collection of them are usually transferred from accounts receivable to the in-house collection department.
a. 15 30 day group
b. 30 60 day group
c. 60 90 day group
d. 90 120 day group
e. None of the above
Interview a department manager in a hotel and ask what type of interdepartmental task forces they have served on in their career; report to the class on your findings.
What will be an ideal response?
In extending credit to a player, TTO stands for:
a. Timed Ticket Only
b. This Ticket Only
c. Twice Told Orders
d. Times Two Only
e. This Trip Only
Even if an operation utilizes a perpetual inventory system, a complete physical inventory should still be conducted at least once per month.
a. true
b. false
Once all of the information is gathered, in most cases, a decision to award credit to a player is made jointly between. :
a. The casino host department and the general manager
b. The casino host department and the controller's office
c. The human resources department and the controller's office
d. The human resources department and the general manager
e. None of the above
Imagine you are the new general manager of a full service hotel and you are about to have your first meeting with your chief engineer.
Make a list of questions you would pose to the chief engineer at that meeting and explain why you have asked each question.
Breaking a case is when less than a standard case quantity is ordered.
a. true
b. false
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