The best consideration in determining whether or not two hotels are competitive with each other is
A) their size
B) the type of demand they accommodate
C) the size of the rooms
D) the visibility of the hotels
We need to use the same tools we use in ___________ to the customer when we deal with our employees.
a. Marketing
b. Understanding
c. Smiling
d. Communicating
A _________ _________ is a chart indicating how often the items in the area should be cleaned or maintained.
a. Standards list
b. Performance standards
c. Area inventory
d. Frequency schedule
The number of items to be kept in inventory is known as a ______ number; it's the number of items that must be in inventory to support the daily, routine operations of the housekeeping department.
Fill in the blank(s) with correct word
Employees do not work for money alone; they need emotional satisfaction as well. The ____________ generates reasons that make the work worthwhile.
Fill in the blank(s) with correct word
Perceptual maps may be useful tools in developing ___________________.
Fill in the blank(s) with correct word
_______________ are those due within a year of the balance sheet date.
Fill in the blank(s) with correct word
Give five examples of criminal threats a hotel might face.
What will be an ideal response?
Which of the following would have the greatest potential impact on the hotel?
A) an increase in the population
B) the construction of a new office building housing a new local law firm
C) a major employer leaves the market area
D) an increase in the number of residential building permits
Training __________ __________ means giving your employees a clear set of goals that allows them to focus on what your guests expect.
a. Service leaders
b. Profit reduction
c. Employee leadership
d. Customer orientation
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