When your work group disagrees, the disagreements usually concern how the group's work should be accomplished. The type of conflict experienced by your group is known as a ________ conflict.
A) task
B) relationship
C) process
D) traditional
E) reactive
Question 2The primary purpose of disciplinary action is to ________.
A) chastise employees for breaking rules
B) prevent unionized employees from striking
C) alter behavior that hinders organizational goals
D) initiate useful discussion and feedback from managers
Question 3Some individuals want work that makes minimal intellectual demands and provides the security of routine; for them, ________ is a source of job satisfaction.
A) free flow of information
B) wide span of control
C) low formalization
D) high work specialization
E) high decentralization
Question 4One disadvantage of oral communication is the lack of a built-in feedback mechanism.
Indicate whether the statement is true or false
Question 5Jack Holmes is a middle-aged, lower-level employee at an automobile service center. Though he is not paid very well, he loves his job.
His supervisor speaks to him with respect, and he is the favored candidate for mentoring new employees because of the vast experience he holds in the job. Based on this information, which of the following is most likely to be the reason Jack likes his job?
A) recognition
B) prospects of growth
C) salary
D) flextime
E) job sharing
Question 6What are specific guides to behavior on the job?
A) rules
B) ethics
C) morals
D) standards
Question 7After management has established rules, it must communicate these rules to employees.
Indicate whether this statement is true or false.
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