You can improve the effectiveness of a claim message by
A) using a few threatening words to get your point across.
B) providing a detailed timeline of what happened and the specific person who is to blame for the problem.
C) explaining the problem with necessary details.
D) including a subtle reference to your attorney or to the Better Business Bureau.
Ques. 2Our company gives monetary ____ to several local nonprofit organizations.
A) aide
B) aid
Ques. 3Which of the following openings is most appropriate for a claim message?
A) For the past four years, we have held our annual banquet at your fine restaurant.
B) On January 31 a number of our employees attended a banquet at your restaurant.
C) Please process a refund for 68 to reimburse us the amount we were overcharged for our banquet.
D) We were extremely upset to learn that we were charged too much for our banquet.
Ques. 4He removed the ____ change from his pocket before walking through airport security.
A) loose
B) lose
Ques. 5Arika is following the three-part plan to write a claim message about a problem with her digital communication service bundle. What should she put in her opening?
A) A clear description of the desired action
B) An explanation of the nature of her problem with the digital communication service bundle
C) A goodwill statement and end date
D) Her phone number
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