It's best to back up all claims and requests for adjustments with invoices, sales receipts, and so on and to send copies to the company and keep the originals.
Indicate whether the statement is true or false.
Ques. 2The opening of a request for a recommendation should include
A) a buffer statement to distract the reader.
B) a statement implying that you're applying for a position.
C) a statement on why the recommendation is needed.
D) an apology for bothering the reader.
E) a request for the writer to overstate your qualifications.
Ques. 3In closing a request for a recommendation, you should include
A) an expression of appreciation.
B) a reminder as to why you need a recommendation.
C) key points you want the writer to include in the recommendation.
D) type of job being applied for.
E) skills needed for the job being applied for.
Ques. 4When making claims or requesting adjustments, you should begin by
A) complimenting the company for past service.
B) providing a detailed description of the faulty merchandise.
C) providing a straightforward explanation of what the problem is.
D) threatening legal action if you do not receive a favorable adjustment.
E) saying how disappointed you are in the company.
Ques. 5When making a claim or requesting an adjustment, your close should
A) clearly state how angry and disappointed you are.
B) explain the specific details of the problem.
C) request the specific action required to resolve the problem.
D) explain that you are planning to seek legal counsel.
E) suggest that you will probably take your business elsewhere.
Ques. 6In requesting a sales report from a coworker, you should
A) use the indirect approach.
B) get straight to the point.
C) maintain a formal style and tone.
D) incorporate circular reasoning to justify your request.
E) copy the manager on the request.
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