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justinw2200 justinw2200
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5 years ago
Grace is shopping for a computer when a salesman begins telling her why she should choose a certain model.  He is using technical terms that Grace doesn't understand, so Grace loses interest and leaves.  In the future, the salesman should  ________.

▸ change how he encodes the message

▸ change how he decodes the message

▸ use non-verbal communication

▸ use more jargon
Textbook 
Understanding and Managing Organizational Behavior

Understanding and Managing Organizational Behavior


Edition: 6th
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nick1116nick1116
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