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alliwantisthis alliwantisthis
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Posts: 2826
8 years ago
If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________.
A) doing an internal analysis
B) formulating its competitive strategies
C) conducting an external analysis
D) formulating its corporate strategies
Textbook 
Management

Management


Edition: 12th
Author:
Read 191 times
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FindaWayFindaWay
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8 years ago
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8 years ago
Thanks for this, this is what I needed.
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8 years ago
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