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Coco Coco
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6 years ago
A study conducted at a medical billing operation found that the most effective way of dealing with customer complaints was to attempt to change the caller's emotional response rather than deal directly with the problem.
 
  Indicate whether the statement is true or false.
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dkeysdaniedkeysdanie
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6 years ago
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Coco Author
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6 years ago
Thank you, thank you, thank you!
noodlelicker
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Yesterday
Just got PERFECT on my quiz
annielin111
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2 hours ago
this is exactly what I needed
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