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Glee2 Glee2
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6 years ago
Reacting with an authoritative tone to a situation in which a client's anger appears on the verge of escalating can:
 
  A. Demonstrate to the client that you are in charge
  B. Show that you are not going to allow the anger/outburst to continue
  C. Fuel an already volatile situation
  D. Unwittingly demonstrate to the client that you are helpless
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ARICHARDSONARICHARDSON
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6 years ago
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Glee2 Author
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6 years ago
This site is awesome
Ivansitospeed@g
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Thanks
Marctheshark
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Helped a lot
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