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madhumeta madhumeta
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6 years ago
_____ are measurable performance levels or expectations that define the quality of customer contact.
 a. Satisfaction standards
 
  b. Features and benefits
 
  c. Contact quality measures
 
  d. Service standards
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mizunoshiromizunoshiro
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madhumeta Author
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6 years ago
Thanks for your help!!
lolaww
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Smart ... Thanks!
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