× Didn't find what you were looking for? Ask a question
Top Posters
Since Sunday
w
5
a
3
j
2
a
2
t
2
u
2
r
2
j
2
j
2
l
2
d
2
y
2
Home Q & A Board Other Fields Homework Help Business Management
New Topic  
madhumeta madhumeta
wrote...
Go to Answer
Posts: 704
Rep: 0 0
6 years ago
Which of the following statements is true of SERVQUAL?
 A) Quality is simply ensuring that goods and services consistently conform to specifications.
  B) It is designed to apply to all service industries.
  C) It uses 15 dimensions of service quality performance.
  D) Empathy is the ability to provide what was promised, dependably and accurately.
Read 28 times
1 Reply
Replies
Answer verified by a subject expert
garyrangel12garyrangel12
wrote...
#1
Top Poster
Posts: 926
Rep: 2 0
6 years ago
Sign in or Sign up in seconds to unlock everything for free
1

Related Topics

madhumeta Author
wrote...

6 years ago
Brilliant ツ
hpascoe
wrote...

Yesterday
Just got PERFECT on my quiz
Mkersey12
wrote...

2 hours ago
Thank you, thank you, thank you!
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1484 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 178
  
 1208
  
 1122
Your Opinion
Which industry do you think artificial intelligence (AI) will impact the most?
Votes: 484
Previous poll results: Which is the best fuel for late night cramming?