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plily1 plily1
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6 years ago
In SERVQUAL, the instrument for measuring service quality, the concept of assurance is associated with _____.
 a. the ability to convey trust and confidence
  b. individualized (customized) attention
  c. providing consistent service
  d. performing a service fast
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thundercats33thundercats33
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6 years ago
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plily1 Author
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6 years ago
Brilliant ツ
Katey_maree
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Yesterday
You make an excellent tutor!
Natalie Price
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2 hours ago
Thanks
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