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S_leve3 S_leve3
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Posts: 3311
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9 years ago
Which of the following steps will help service firms to increase their quality control?
A) standardizing the service-performance process
B) providing complementary services to customers
C) giving personnel authority in handling situations
D) adopting differential pricing
E) cultivating nonpeak demand
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milestone23milestone23
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9 years ago
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