Having an experienced team of professionals is critical to success. Which of the following team players should be focused on cost control?
a) Architect
b) Interior designer
c) Chef
d) Kitchen consultant
e) General contractor
Under the new paradigm, management strategy takes on new meaningfor example, urgency or critical are replaced with:
a. improve and offer c. conceive and create
b. correct and implement d. immediacy and act now
When considering the criteria for a good franchise, one area to examine is whether or not your product or service will meet the test of distance: will someone outside of my town want this product? Often, what is the only true test to find the answer
to this question? a. Open a location in another town and maintain the standards of the original location
b. Survey local business people in the area to find out what they think
c. Survey local restaurant patrons
d. Don't go to another town- it's too risky
e. None of the answers are correct
What is the primary purpose of the pre-shift meeting?
a. Clear and frequent communication so work is aligned with goals
b. Line-up inspection of employee appearance and attitude check
c. Airing of grievances prior to shift so clean slate can be had
d. Ensure all servers are aware of soup and specials of the day
A high-rise Ramada or Holiday Inn exemplifies which strategy?
a. horizontal expansion c. specialization
b. product hybridization d. branding
The franchisee-franchisor relationship is composed of:
a. Legal agreement or contract
b. Business relationship
c. Independence of each party
d. Legal agreement or contract and independence of each party only
e. All of the answers are correct
Which of the following would have the least amount of impact on the FOH Design?
a) Menu
b) Service style
c) Customer demographics
d) Suburban or urban geography
e) Open or closed kitchen
What type of content should Julie post?
a. A mix of menu updates, photos, videos and articles
b. Only menu updates
c. Only photos and videos
d. Only original content
e. None of the Above
This company established a new era in hotel and resort design.
a. Hilton c. Embassy Suites
b. Hyatt d. Days Inn
Why has the economic downturn not had a large impact on franchising?
a. Stability of the franchise system
b. Constant growth
c. Demand and convenience
d. Economies of scale
e. All of the answers are correct
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