The term contact overload has been coined to refer to the emotional work that comes from having to deal with too many employees over a prolonged period of time.
Indicate whether the statement is true or false
__________ refers to the way jobs are organized what is involved in doing the job; how should it be done; and what the relationships are between the person doing the job, his/her supervisor, subordinates and fellow employees.
a. Job design
b. Organizational planning
c. Work description
Internal control considers the following areas:
a. Financial and operational
b. Revenues and expenses
c. Departmental revenues and expenses
d. Financial ratios
One area in the hotel that plays a role as a command center during an emergency is:
a. The front desk
b. The manager's office
c. The security office
d. The lobby
If a hotel is located across the street from the hotel you are appraising, it should always be considered to be competitive.
Indicate whether the statement is true or false
Of the following, which incurs the most costs? Electricity, fuel (natural gas, oil, and propane), and steam.
a. Steam
b. Electricity
c. Fuel
In making wage decisions, the wages needed to be competitive in the marketplace is balanced against what?
a. The shareholder's need for profits
b. The employee's past performance
c. The manager's need for good employees
A major flaw with a property analysis checklist is:
a. It does not have every element included.
b. It is not relevant for each operation.
c. It does not indicate importance to customers.
d. It is only helpful to the general manager.
Managers look at the changes in variance on financial statements in order to:
a. Increase volume
b. Decrease annual operating expenses
c. Verify the income statement and balance sheet
d. Identify the cause of the variance
Suspicious persons or activities should be watched for and reported by which of the following?
a. Security staff
b. Police
c. All hotel staff
d. Managers
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