By the mid-2000s, approximately what percentage of all hotel projects included an condo-hotel component?
A) 65 B) 55 C) 45 D) 75
When the refrigerant leaves the compressor, what physical state is it in?
A) a cold, low-pressure liquid B) a hot, high-pressure gas
C) a hot, low-pressure gas D) a warm, high-pressure liquid
Discuss the steps you would take to organize a meeting at a nearby hotel for 100 members of a local sports league. Discuss areas such as; the meeting's purpose, location, meeting agendas, food, activities, speakers, etc. Be thorough.
What will be an ideal response?
More hotels are converting at least one of their bar outlets to
A) nightclubs B) high-end wine bar C) desert bars D) A sports-theme
The necessary involvement of the service provider's emotions in the delivery of the service, is called:
A) Commitment
B) Empowerment
C) Training
D) Emotional labor
When the employees of an organization have the necessary authority to take care of a customer's needs or resolve any problem, is an example of:
A) Training
B) Hiring
C) Empowerment
D) Coaching
Political uprisings usually have a positive effect on tourism because of the power of media and publicity.
Indicate whether the statement is true or false
When a firm ________ employees, it moves the authority and responsibility to make decisions to the line employees from the supervisor.
A) Empowers
B) Trains
C) Coaches
D) Hires
Requests for proposals are developed by ________ to outline requirements and expectations.
A) convention centers B) sub-contractors
C) service contractors D) exhibition planners
Horizontal analysis produces common-size financial statements.
Indicate whether the statement is true or false
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