Hypothesis testing enables establishing standards for making decisions about whether to accept sample results as valid for the overall sample.
Indicate whether the statement is true or false
Question 2Which of the following is not one of the steps for handling complaints?
a. Get the whole story
b. Ask the customer what he/she would like you to do
c. Gain agreement on a solution
d. Follow through on all promises
e. All the above are steps for handling complaints
Question 3Individuals actually making the buying decision, whether or not they have the formal authority to do so, are performing the role of:
A) a user.
B) a gatekeeper.
C) an influencer.
D) a decider.
E) a buyer.
Question 4The arithmetic mean value across all responses for a variable is known as the:
a. Frequency count
b. Median split
c. Standard deviation
d. Confidence interval
e. Sample mean
Question 5Which of the following is not one of the steps for handling complaints?
a. Get the whole story
b. Ask the customer to provide a written summary of the problem
c. Ask the customer what he/she would like you to do
d. Gain agreement on a solution
e. Follow through on all promises
Question 6Which of the following are ambitious strategic priorities being pursued by many chief procurement officers?
A) Becoming business partners, not just buyers.
B) Developing fewer and deeper relationships with strategic suppliers.
C) Emphasizing more than just price, including a focus on business outcomes, total cost of ownership, and the development of long-term value creation.
D) All of the answer choices.
Question 7Descriptive statistics include which of the following?
a. Measures of central tendency
b. Measures of spread in the distribution range
c. Measures of shape of the distribution
d. All of the above
e. B and C
Question 8Which of the following is the best method for reducing customer complaints a salesperson can utilize?
a. Manage customer expectations (e.g., don't over promise)
b. Follow up daily or even hourly with the order fulfillment department
c. Offer the customer discount at the first sign of trouble to
d. Avoid contacting the customer until several weeks after the product is delivered
e. Both b and c are correct
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