Ang Li has found it rather hard to move up in her managerial career at her workplace especially when compared to how fellow graduate from Tri-Valley, American-born Adam Watson,
has managed to become the regional manager of sales in the company. This suggests the presence of ________ in Li's organization.
A) goldbricking
B) a self-serving bias
C) a glass ceiling
D) prejudice
Question 2By definition, leadership is primarily a process involving:
A) the use of influence.
B) the use of power.
C) participative management.
D) organizational politics.
Question 3Which of the following is one of the most popular social influence tactics used with peers in organizations?
A) Coercive
B) Ingratiating
C) Personal appeal
D) Consultation
Question 4Don seeks compliance through the use of intimidation. He is using:
A) exchange.
B) legitimating.
C) pressure.
D) collaboration.
Question 5Research has shown that organizational managers spend as much as ________ of their time dealing with conflict on the job and its impact.
A) 50
B) 15
C) 20
D) 25
Question 6As a form of discrimination, incivility is said to occur when ________.
A) an employee is excluded from job opportunities or social events
B) an employee belonging to a specific group is overtly threatened or bullied
C) an employee's opinions are consciously ignored
D) an employee is denied equal opportunity to perform
Question 7The process whereby one individual influences other group members toward the attainment of defined group or organizational goals is known as:
A) power.
B) leadership.
C) social influence.
D) motivation.
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