The eight criteria that Peter Vaill identified for examining systems include all the following EXCEPT _____.
a. doing work with the assistance of other subsystems
b. performing excellently against an external standard
c. fulfill the ideals for the culture within which they exist
d. perform with fewer resources than is assumed is needed to do the job
e. perform excellently at the level of potential
Question 2An institutionalized role orientation results when individuals are allowed and encouraged to be creative and to experiment with changing norms and values so an organization can better achieve its values.
Indicate whether the statement is true or false
Question 3The rational model of decision-making assumes that different managers use different preferences and values and will use different rules to decide on the best alternative.
Indicate whether the statement is true or false
Question 4High performance systems require leaders who will _____.
a. see that excessive layers of structure within the organization are removed
b. emphasize participation across functional barriers
c. display energy for the task being worked on
d. encourage communication across the organization
e. all of the above
Question 5When a marketing vice president attempts to work out a more cooperative relationship between the manufacturing and sale divisions, he or she is involved in which approach to change?
a. education
b. coercion
c. negotiation
d. participation
e. open-book management
Question 6Which of the following forces is a general environment factor?
A) suppliers
B) interest rates
C) distributors
D) customers
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