How should routine replies and positive replies close?
A) With a sincere apology for the trouble caused
B) With an expression of appreciation or goodwill
C) With a detailed explanation of the request
D) With a mention of the consequences of non-compliance
E) With information about the negative aspects of the request, if any
Ques. 2If negative news is likely to be a surprise to the reader, an indirect approach should be used.
Indicate whether the statement is true or false.
Ques. 3If follow up action is needed in response to a routine message, identify who will do what and when in the body of the message.
Indicate whether the statement is true or false.
Ques. 4When developing an opening statement for routine messages, what should the writer consider?
A) The most important thing the writer wants to convey
B) The most important thing the audience wants to know
C) The level of detail needed
D) The potential reaction of the audience
E) What channel and medium should be used to convey the message
Ques. 5When is it appropriate to use the direct approach for routine messages?
A) When the reader may not be interested in what you have to say
B) When you want to save the reader time
C) When you have something to offer the reader
D) When the readers will be interested in what you have to say
E) When you are composing a message that will stay internal to the organization
Ques. 6Opening statements should be what?
A) Detailed
B) Brief and to the point
C) Neutral
D) Hedge sentences
E) Apologetic
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