When you must deliver negative messages in the workplace, strive to maintain high standards of ethics and etiquette because
A) laws and regulations dictate content and delivery of many business messages.
B) negative messages have minimal impact on the lives of those who receive them.
C) negative messages limit emotional content for both senders and receivers.
D) it is easy to determine the emotional state of the receiver.
E) there are no laws to regulate negative messages, so the writer must establish their own level of ethics.
Ques. 2Employees who engage in whistleblowing
A) are disloyal and should be terminated.
B) usually haven't tried to resolve their problems through normal channels.
C) are, in many cases, providing vital information to their employers.
D) rarely provide information of any value.
E) are not protected by any government regulations.
Ques. 3In most cases, withholding or delaying negative information in the workplace
A) can help your audience accept it.
B) will increase your credibility.
C) may be unethical or illegal.
D) will allow the situation to resolve itself.
E) can forestall legal action.
Ques. 4You are faced with informing your supervisor about massive production delays. Company policy dictates that you must provide this information in writing.
What questions should you consider when deciding between the direct and indirect approaches for your message?
What will be an ideal response?
Ques. 5What four guidelines should you follow in writing effective closings to negative messages?
What will be an ideal response?
Ques. 6Employees who observe illegal or unethical behavior in the workplace may resort to ________, if they're unable to resolve the problems through normal channels.
A) stacking the deck
B) calling the game
C) whistleblowing
D) mold breaking
E) blackmail
Ques. 7List three techniques for deemphasizing bad news.
What will be an ideal response?
Ques. 8When the bad news appears to be a logical outcome of the reasons that precede it, the reader is more prepared to accept it.
Indicate whether the statement is true or false.
Quick Reply
