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How should the courteous server respond to guests who insist on behaving rudely?

mattb12

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4 years ago

How should the courteous server respond to guests who insist on behaving rudely?

How should the courteous server respond to guests who insist on behaving rudely?

▸ Remain professional and don't take it personally

▸ Server can respond in kind to unacceptable behavior

▸ The guest should be ignored until behavior is satisfactory

▸ The server should have a restrained but snappy comeback

Textbook

ManageFirst: Customer Service

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

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rnwannabe

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mattb12 Author

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4 years ago

Good timing, thanks!

oscar520000

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Thanks

nsak

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2 hours ago

Smart ... Thanks!

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