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Statingu Statingu
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Posts: 2996
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9 years ago
________ involves creating a flowchart that describes the flow of activity from the time the customer first contacts the service provider to the time the customer receives the service.
A) Service blueprinting
B) Multi-dimensional scaling
C) Market analysis
D) Conjoint analysis
Textbook 
Marketing Management

Marketing Management


Edition: 4th
Authors:
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Russo88Russo88
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9 years ago
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Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫

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Statingu Author
wrote...
#2
8 years ago
That makes a lot of sense lol Where was my head.

Marking this thread solved!
wrote...
#3
8 years ago
Happy to help a friend!
Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫
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