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Evolution-8 Evolution-8
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6 years ago
A call center manager hopes to improve the performance of her staff by decreasing the average time spent on a call. First, she sets up a performance board where the average length of a call for the previous week is posted and compared to the average call length for the preceding four weeks. Then, she encourages the staff to reduce the average. According to goal-setting theory, how could she improve this scheme?
A) She should make the goal more general.
B) She should make the goal incomprehensible.
C) She should make the goal easier.
D) She should make the goal more specific.
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Management

Management


Edition: 3rd
Authors:
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Management, 3e (Hitt, Black, Porter)
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TosTosTosTos
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6 years ago
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Evolution-8 Author
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6 years ago
This site is awesome
dianeflunder
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Yesterday
Brilliant ツ
riptide
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2 hours ago
Thank you, thank you, thank you!
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