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Yokav Yokav
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Posts: 825
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6 years ago
At WestJet, front-line employees have the right to issue travel credits to customers they feel have not been treated properly. This is an example of
A) empowerment.
B) positive reinforcement.
C) punishment.
D) management by objectives.
E) negative reinforcement.
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Business Essentials, Canadian Edition

Business Essentials, Canadian Edition


Edition: 8th
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