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yang yang
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6 years ago
Ella's company cannot afford to give their customer service representatives (CSR), who answer in-comping calls from customers who want to place orders or who have complaints, cost-of-living raises. They decide, instead, to give one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____.
 
  a. underbenefiting
  b. over-benefiting
  c. equity
  d. equality
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antrantr
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6 years ago
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yang Author
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Brilliant
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Smart ... Thanks!
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