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nailat nailat
wrote...
Posts: 2268
7 years ago
How can customer complaints provide the firm with great value?
A) Customer service representatives require on-the-job training.
B) Resolving complaints involves engaging in two-way communication.
C) Sorting profitable and non-profitable customers becomes easier.
D) Complaints provide information that is difficult to obtain by other means.
E) Complaints offer an opportunity to prove the company is legally and ethically right.
Textbook 
Selling Today: Creating Customer Value

Selling Today: Creating Customer Value


Edition: 13th
Authors:
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7 years ago
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nailat Author
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7 years ago
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