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sinnefoula sinnefoula
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4 years ago
A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM.
A) histogram
B) cause-and-effect diagram
C) process control chart
D) scatter diagram
E) quality loss function
Textbook 

Operations Management


Edition: 10th
Authors:
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AlmeyricAlmeyric
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4 years ago
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4 years ago
Correct again, thank you
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