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FrumaNYC FrumaNYC
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7 years ago
Carson, a line manager at an office supply store, is receiving numerous complaints about the cash register operators' inefficiency and poor customer service. He wants to institute a customer service training program for all retail workers as well as retraining on cash register operation for register workers. He doesn't realize, though, that the reason for the decrease in register worker performance is that, while all other workers in the company received a bonus last pay day, these workers didn't. Which of the following is most likely true?
A) Training should focus on cross-functional skills.
B) Training will not solve employee morale problems.
C) Training goals are neither clear nor realistic enough.
D) Training is a good investment and will motivate the workers.
Textbook 
Managing Human Resources

Managing Human Resources


Edition: 8th
Authors:
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QueenMalkaQueenMalka
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FrumaNYC Author
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7 years ago
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