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old31 old31
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When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?
A) timeliness
B) consistency
C) convenience
D) courtesy
Textbook 
Fundamentals of Management: Essential Concepts and Applications

Fundamentals of Management: Essential Concepts and Applications


Edition: 9th
Authors:
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Great things in business are never done by one person. They're done by a team of people.
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kelly.annekelly.anne
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Helped a lot
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