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S_leve3 S_leve3
wrote...
Posts: 3311
Rep: 2 0
10 years ago
The customer service representatives at G.K.'s customer service center must know as much about the products as possible, so that they can help the customers solve their difficulties without sounding hesitant or unsure of themselves. Which of the following determinants of service quality are they being asked to demonstrate?
A) responsiveness
B) assurance
C) empathy
D) reliability
E) tangibility
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Answer accepted by topic starter
milestone23milestone23
wrote...
Top Poster
Posts: 9919
10 years ago
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