)Despite potential benefits, the disadvantages of a matrix structure include which of the following?
a.
Managers will spend less effort coordinating their work, believing that someone else can pick-up the slack.
b.
Role ambiguity or role conflict is very low
c.
Power struggles or turf wars among managers are lessened, taking away an important source of new ideas and innovation.
d.
There is potential for interpersonal conflict with team members as well as with leaders
2)According to the text, during a meeting there are several things you can do to ensure the team starts and keeps on track, which include:
a.
Have members take turns conducting the meeting
b.
Follow the agenda
c.
With new teams be sure everyone introduces themselves and explains their role on the team.
d.
Set SMART goals for the team
3) In order to make change permanent, the organization may benefit from sharing the results of the change effort with:
a.
Employees
b.
Managers
c.
Customers
d.
Board members
4) Companies with an innovative culture are characterized by all of the following EXCEPT:
a.
Smaller organization
b.
Flat hierarchy
c.
Status distinctions tend to be downplayed
d.
No use for titles
5) A Balanced Scorecard relies on which of the following processes to bind short-term activities to long-term activities?
a.
Communicating and linking
b.
Performance metrics
c.
Succession planning
d.
Communicating the vision
6) For a differentiation strategy to be effective, the product difference should NOT be based on:
a.
Method of distribution
b.
Product design
c.
Price
d.
Broad market group of consumers
7) The primary reason managers who start a new job fail, or either voluntarily leave or are fired, report not being able to:
a.
Did not seek feedback
b.
Form effective relationship with colleagues
c.
The company did not have a systematic approach to onboarding
d.
Did not gain understanding of whether their behavior fit with the company culture.
8) A type of interdependence that is not specific to the task itself is called:
a.
Outcome interdependence
b.
Reciprocal interdependence
c.
Sequential interdependence
d.
Pooled interdependence
9) A key consideration when forming a team is to understand the personality traits needed before starting the selection process as well as the team members':
a.
KSAs
b.
Potential
c.
Work ethic
d.
Leadership traits
10) A firm's strategy includes which of the following:
a.
Communicates to stakeholders the hierarchical corporate structure.
b.
Captures how vision and mission will be achieved
c.
Sets specific operating procedures to be followed by front line managers.
d.
Establishes systems and processes used to implement the goals and objectives
11) Goals and objectives serve to accomplish all of the following EXCEPT:
a.
Align effort
b.
Gauge and report performance
c.
Improve performance
d.
Align goals with objectives
12)All of the following are characteristics which describe learning organizations EXCEPT:
a.
Learning organizations hire only employees who are willing to learn from past mistakes
b.
Learning organizations are good at learning from experience
c.
Learning organizations are good at studying customer habits to generate ideas
d.
Some companies choose to conduct formal retrospective meetings to analyze the challenges encountered and areas for improvement
13) Examples of measures used in objectives include which of the following?
a.
Financial goals
b.
Staff morale
c.
Stock price
d.
New product development
14) A major determinant of how autonomous a team can be is:
a.
Organizations
b.
Team membership
c.
CEOs
d.
Team leadership
15) Lewin's change model includes which of the following steps?
a.
Make sure employees are receptive to change
b.
Build a coalition
c.
Develop
d.
Inform employees that you are open to new ideas and that the the change may not be permanent
16) Organizational change can take the form of which of the following?
a.
Change should be planned on quarterly basis and measured for progress
b.
Change should moderate so as to not disrupt corporate cultural norms.
c.
Structure, strategy, policies, or culture
d.
Fundamentally, organizational change is a process that involved effective products or services
17) Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of:
a.
Forming
b.
Performing
c.
Storming
d.
Norming
18) Why do people work less hard when they are working with other people?
a.
It's a matter of fairness
b.
It's a matter of the success of the group
c.
It's a matter of a natural tendency in groups
d.
It's a matter of laziness
19) Companies with an innovative culture are characterized by all of the following EXCEPT:
a.
Flat hierarchy
b.
Status distinctions tend to be downplayed
c.
Smaller organization
d.
No use for titles
20) Straddling strategies as an approach to strategic management is not recommended for which reason:
a.
According to Porter straddling strategies is recommended for narrow scope firms that have been successful in the past.
b.
It is an indication that the firm's managers have not made necessary choices about the business and its strategy
c.
Research shows that straddling strategies leads to confusion among managers about the direction of the company.
d.
It is an attempt to gain competitive advantage based on over-all low-cost provider of a product or service
21) The values and assumptions that shape the organization's culture can be uncovered by observing all of the following EXCEPT:
a.
The stakeholders involved in the organization
b.
How employees interact
c.
The choice employees make
d.
Employee beliefs and perceptions regarding what is right and appropriate behavior
22) A company which has a policy such as "all pricing decisions of merchandise will be made at corporate headquarters" is likely to have a culture that is:
a.
Detail-oriented
b.
Centralized
c.
Outcome-oriented
d.
Aggressive
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