× Didn't find what you were looking for? Ask a question
Top Posters
Since Sunday
e
5
e
4
4
d
4
o
3
p
3
t
3
3
m
3
p
3
m
3
f
3
New Topic  
chem1111 chem1111
wrote...
Posts: 673
Rep: 0 0
6 years ago
David Maister's First Rule of Service is:
 a. It always takes longer than you think to perform the service
   b. You can't please all the customers all the time
   c. Satisfaction = perception - expectation
  d. Under-promise and over-deliver
Read 47 times
1 Reply
Replies
Answer verified by a subject expert
19leekichang19leekichang
wrote...
Top Poster
Posts: 913
6 years ago
Sign in or Sign up in seconds to unlock everything for free
1

Related Topics

chem1111 Author
wrote...

6 years ago
Correct Slight Smile TY
wrote...

Yesterday
Good timing, thanks!
wrote...

2 hours ago
Brilliant
New Topic      
Explore
Post your homework questions and get free online help from our incredible volunteers
  974 People Browsing
 120 Signed Up Today
Related Images
  
 14193
  
 286
  
 293
Your Opinion
What percentage of nature vs. nurture dictates human intelligence?
Votes: 432