There are seven factors in the successful development of supply chain metrics. Name them, and select ...

First, develop a metrics program that is the result of a team effort. Second, involve customers and suppliers, where appropriate, in the metrics development process. Third, develop a tiered structure for the metrics. Many organizations develop a small number (usually less than five) of KPIs or executive dashboard metrics that are reviewed at the executive level for strategic decision making. Fourth, identify metric owners and tie metric goal achievement to an individual's or division's performance evaluation. Fifth, establish a procedure to mitigate conflicts arising from metric development and implementation. A true process metric might require a functional area within an organization to sub-optimize its performance to benefit the organization as a whole. Sixth, establish supply chain metrics that are consistent with corporate strategy. Finally, establish top management support for the development of a supply chain metrics program.