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madhumeta madhumeta
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6 years ago
Linda is the owner of Souvenirstop, a chain of souvenir shops. One of the shops is located at the City Centre Mall. Though the shop is popular, she does not get many tourists in the City Centre Mall branch. She is considering opening another store near a popular tourist attraction to attract more tourists to her shop. Which of the following elements of service-delivery system design is Linda addressing?
 A) The servicescape
  B) Service process design
  C) Facility location and layout
  D) The voice of the customer
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adamlovell_22adamlovell_22
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6 years ago
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