Angela Santana, fresh out of school with a degree in marketing, arrived at her interview for an ...

Angela Santana, fresh out of school with a degree in marketing, arrived at her interview for an associate
  buyers position with a large, successful company. She had already succeeded in the screening interview;
  this was her final interview with the manager of the materials division. The interviewer, Ben Johntz,
  would be her supervisor, if she were hired. Initially the interview went exceptionally well.
  Suddenly Angela thought her chances were lost when Mr. Johntz probed into her knowledge in two
  specialized areas. She responded with honesty and determination, admitting that while she had little
  exposure to these topics, she would appreciate suggestions for appropriate reading and research. The
  manager told her about three books on the subjects and lent her one of them. Angela asked if she could
  have a few days to study and then schedule a return interview. Mr. Johntz agreed and they set the
  interview for the next Thursday. Angela got the other books from the library and studied thoroughly for
  five days. She also talked with one of her professors and with a person who worked in the specialty
  areas to see how she applied the principles.
  She returned for her followup interview and sailed through the questions, demonstrating a good
  understanding of topics and principles she had previously known little about.
  Four years later, Angela is the chief supervisor of several buyers and clerks at the company. Mr. Johntz
  transferred to a different division of the company, and because of a hiring freeze, Angela is also the
  interim manager of the materials divisionMr. Johntzs position when he interviewed Angela for the
  position of associate buyer.