Identify the staffing-related procedures managers use to achieve their service standards. What ...

Staffing is the management task that addresses recruiting and selecting employees, training and coaching them to know and maintain the operation's standards, and then scheduling the correct number of employees needed to ensure service standards are met. Employee selection begins with the effective recruiting of job candidates. After they are hired, employees must be trained in all of the service standards applicable to their jobs. Managers ensure service standards are consistently met by continually coaching employees in the ways their jobs are to be done. Finally, managers must schedule the number of employees needed to stay within their budgets while still achieving all the service-related standards needed to ensure high-quality customer service.