Mark is a thirty-five-year-old African American male. He recently injured his back and is no longer ...

Mark is a thirty-five-year-old African American male. He recently injured his back and is no longer able to work at the warehouse where he was employed. Mark's co-worker, James, suggested to Mark that he might be eligible for disability benefits and gave him the phone number for the Department of Human Services. Mark decided to call and made an appointment with Julie, a case manager there. During Julie's first face-to-face contact with Mark, she should focus on:
 
  A) identifying the problem and making an eligibility determination.
  B) making sure that she closely follows the role-based case management model.
  C) teaching Mark how to become an advocate for himself.
  D) explaining the financial constraints of federal assistance programs.