Level of professional discretion, where offices are located, office hours, specifics of the ...

Level of professional discretion, where offices are located, office hours, specifics of the application
  process, and outreach provided to potential participants are all:
 
  a) Considered small details in the overall implementation process, and have little impact on the
  outcome a program as a whole.
  b) Are significant factors in the implementation process that can have tremendous impact on whether
  people who could benefit from the program actually participate and benefit from the program or
  policy.
  c) The primary factors that determine whether or not a program or policy will be maintained or cut.
  d) Are details that are left to the discretion of each individual agency or implementing organization
  and are determined soley by the individual agency heads.