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bezel bezel
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6 years ago
What are some problems that result when an employee isn't able to speak clearly, listen actively, and use correct grammar?
 
  What will be an ideal response?
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wrote...
6 years ago
If you do not speak clearly, the customer can become frustrated with the conversation and be left with an
unprofessional image of your organization. You may have lost a customer to your competitor.
If you do not concentrate and demonstrate empathy, acceptance, and responsibility, the caller can become frustrated
with this lack of professionalism.
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