The first department that is created in a casino is:
a. Slot department
b. Table games department
c. The casino itself
d. Food and beverage department
e. Security department
A guest who arrives without a reservation is a:
a. Walk-in guest
b. Walked guest
c. Walking guest
d. Walking-by guest
e. None of the above
It takes longer for guests to check out if they elect to pay with cash.
Indicate whether the statement is true or false
According to the text, most casinos leadership structure is based on the work to be done. This is known as a :
a. Working perspective
b. Functional perspective
c. Non-functional perspective
d. Extraneous perspective
e. None of the above
100 dollars is the legal separation of regular transactions from petty- cash transactions (petty means small) throughout most states and, consequently, most hotels.
Indicate whether the statement is true or false
Fam trips are complimentary or discounted rates furnished:
a. To families
b. For travel agent familiarization trips
c. To famous meeting planners
d. For famous celebrities
e. None of the above.
Even early versions of in-room minibars were profitable despite the labor costs associated with counting and restocking inventory.
Indicate whether the statement is true or false
Which of the following does NOT belong in the set?
a. Speedy check out
b. Zip-out check out
c. No-wait check out
d. VIP check out
e. None of the above; they are the same process with different names
Detail an overview of issues of responsible gambling and addictive behaviors.
What will be an ideal response?
Total quality management (TQM) is difficult to define and identify because both the lodging industry (the seller) and the guest (the buyer) are segmented into many parts.
Indicate whether the statement is true or false
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