If tour-group guests, given coupons with which to buy meals in hotel restaurants, do not use the coupons, the:
a. Guests must reimburse the hotel
b. Tour operator must reimburse the hotel
c. Guests get refunds from the tour operator
d. Hotel will not receive the meal revenues from the tour operator because there is no proof the meal was received since no coupons were redeemed
e. None of the above
The Hotel and Motel Fire Safety Act is a federal law that itemizes the fire safety equipment and procedures that hotels must have if they accept interstate guests, essentially anyone.
Indicate whether the statement is true or false
Outside businesses that service hotel guests (florists or guest laundry, for example) need the hotel to act as a middleman in collecting for services rendered.
Indicate whether the statement is true or false
Discuss the issue of casino employees and second hand smoke and noise levels.
What will be an ideal response?
Detail the importance of casino culture to the casino business.
What will be an ideal response?
Night auditors prepare:
a. Bank deposits
b. Cash overages and shortages
c. Reports
d. Long-distance telephone records
e. All of the above
Hotel labor unions are strongest in the large hotel cities, best represented by southern cities: such as Orlando, New Orleans and Memphis.
Indicate whether the statement is true or false
Probably the best place to fill a job opening for a bar back (support position for a bartender) is the Worldwide Web.
Indicate whether the statement is true or false
The International Society of Horse Traders convention has been quoted a number of different rates; the 165 rack rate standard room is 125 for this convention, the 189 queen parlor is 144 and the 215 king deluxe is 169 .
This group has been quoted: a. Flat rates
b. Run-of-house rates
c. Spread rates
d. Rack rates
e. None of the above
Explain how HR can run employee assistance programs.
What will be an ideal response?
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