With high rollers and frequent-guest programs, the hotel itself is the A-folio.
Indicate whether the statement is true or false
Management should consider doing what if registration lines are long and irritating?
a. Adding directional signs
b. Increasing the number and character of the staff
c. Creating distractions (clowns, for example) in the lobby
d. Redesigning the physical structure of the front desk
e. All of the above
Explain some of the key topics that will be discussed in upcoming chapters of this text.
What will be an ideal response?
When management wants to review the number of room requests denied, they would look at the Regrets report.
Indicate whether the statement is true or false
The Residences at the Atlantis Hotel in the Bahamas sounds to be a:
a. Member of a joint venture
b. PGP, preferred guest program
c. Modified American Plan
d. Condominium hotel
e. None of the above
Except for two unusual circumstances, every folio must have a zero balance at the time of departure.
Indicate whether the statement is true or false
Detail the various leaders who define casino culture, including the old-time casino boss, and the big-name developer.
What will be an ideal response?
Conventions may be so large that a number of hotels as well as the publicly owned convention center may need to combine to service the group.
Indicate whether the statement is true or false
The night audit reconciles the hotel's accounts receivable nightly whereas most other business types do that monthly or even less frequently.
Indicate whether the statement is true or false
Choice Hotels has many sub-brands, among which is/are:
a. Travelodge
b. Howard Johnson
c. Fairfield Inns
d. Sleep Inn
e. Both b and c
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