Overbooking is a strategic decision made by the reservations manager in concert with the front-office manager and the housekeeping manager.
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Mathematically, a 10 percent increase in occupancy will exactly offset a 10 rate discount. A 20 percent increase in occupancy will exactly offset a 20 rate discount.
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Hotel operators sometimes complain that lodging taxes they collect are used by the community for things which are not tourism-related. Such operators might argue that it is fine to use lodging taxes to help pay for a new convention center facility.
But argue against using lodging taxes to help pay for a new prison. Indicate whether the statement is true or false
One could visualize future cell-phones morphing into smart cards.
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In a brief period, lobby business centers, which were once essential for commercial hotels, have been largely replaced by in-room electronic equipment and telecommunication hookups.
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Understays and overstays, though opposite in definition, actually affect the number of rooms available for sale in the same manner; they each increase rooms available by the number of rooms understaying or overstaying.
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Timeshares have outgrown their very bad reputation because reputable companies such as Hilton, Marriott and Disney have entered the field.
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Boutique Hotels:
a. By definition, are small hotels
b. Have not yet attracted the attention of the chains
c. Operate with a higher RevPar than commercial hotels
d. Are almost always grande dames
e. Both c and d
If the hotel is almost empty, well trained reservationists will try to sell callers a:
a. Rack rate
b. Weekend rate
c. A package rate
d. Flat rate
e. None of the above, the right answer has been omitted
Chip cards (digital cash) have electronic chips instead of magnetic strips.
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