In Exhibit 4.5 Corporate job descriptions, Marriott International, Inc did not require a college degree for the position of the Director of Competitive Intelligence.
Indicate whether the statement is true or false
The characteristics of task interaction include the followings except:
a. focus is on customized professional level of service
b. the need for the recognition exists,
c. customer seeks recognition above basic elements of the service exchange,
d. expect service personnel to make decisions on the spot
e. expect only limited assistance if needed
How has publicly held ownership affected corporate management?
What will be an ideal response?
The characteristics of maintenance interaction include the followings except:
a. customer seeks employee contact only when needed to solve problems,
b. customer expect only limited assistance if needed,
c. customer has no need for customized service,
d. customer seeks little recognition
e. customer seeks recognition
In a stable environment, managers find the change in the environment difficult to predict.
Indicate whether the statement is true or false
The characteristics of self service include the following except:
a. minimal customer contact
b. speed and convenience
c. highly customization
d. simplicity
How does the author view the future of internet gaming?
What will be an ideal response?
The domain of an organization refers to the dominant power of the organization over its environment.
Indicate whether the statement is true or false
The sums of capital committed to the gaming industry today are staggering for any industry. Discuss how this has affected the industry.
What will be an ideal response?
The sample list of core competencies for competitive advantage include following except:
a. quality control
b. service training program
c. employee competency
d. customer's product knowledge
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