Typical components of a Restaurant Management System include:
a. Inventory management, customer relations management, kitchen management
b. Inventory management, customer relations management, kitchen management, back of house applications and interfaces and POS
c. Management reports
d. a minimum of eight software applications
e. None of the above
In addition to school administrators, staff, faculty and students, who is most important to keep informed about things happening in the school nutrition program?
a. Parents
b. Donors
c. Media
d. Suppliers
e. School Board
Which of the following behaviors is a demonstration of effective coaching principles?
a. Emphasize first what was done right and tactfully focus on behavior, not person
b. Call employees together to use correction as a teachable moment for everyone
c. Review what went wrong and emphasize problematic behavior so impression is made
d. Compare employees to other employees so that models of good and bad behavior are known
In the warewashing area, it is most important to:
a) Provide music to mask the sound of the dishwasher
b) Eliminate floor drains
c) Keep soiled items separate from clean items
d) Store cleaning supplies above the pot sink
e) Prevent servers from handling soiled dishware
Do restaurants, businesses, and hotels generally fail due to increased competition from casinos?
What will be an ideal response?
Return on Investment (ROI) is a measurement that:
a. Is favorable if positive
b. Is easy to quantify
c. Is used for only future purchases or future investments
d. A and B
e. None of the above
What factor had the biggest influence on the creation of a national school lunch program?
a. Famine
b. Obesity
c. War
d. Single parent households
e. Increase federal government
What should a manager do if coaching reveals that an employee simply does not want to do the task?
a. Move to progressive discipline efforts
b. Terminate the employee
c. Eliminate the task from the job
d. Promote to job without task
Brand strategies may have many objectives, however, one of the first steps in implementing brand strategy is:
a. advertising c. positioning
b. revenue generation d. measurement
When managing a Point of Sale system, files should be back up:
a. Daily
b. Once a week
c. Once a month
d. Remotely
e. A and D
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