The largest part of a message in communicating interpersonally is seen in
A) paying attention
B) the response
C) face-to-face conversation
D) Gestures, facial expressions, postures, and clothing
E) Communicating the message to someone else
Differentiation helps create customer awareness.
Indicate whether the statement is true or false
The total dollar amount of value that would be created or destroyed for a hospitality firm's owners if a project is undertaken is called the project's:
A) IRR B) NPV
C) book value D) required rate of return
Which of the following is a responsibility of the owner in a management contract?
A) Pay the necessary pre-opening expenses
B) Challenge increases in the property's assessed value
C) Cooperate reasonably with the manager
D) All of the above
Guarantees for off-site catering events are typically required:
A) 2-3 weeks advance of the event.
B) 2-3 days in advance of the event.
C) 2-3 months in advance of the event.
D) Timing for guarantees depends upon the number of meals to be served.
Interpersonal communications is only successful if
A) there is no noise present B) the message is decoded
C) feedback has been received D) a computer is used
Discuss the merits of installing a cash register or a P.O.S. system in your restaurant. List and describe several positive and/or negative challenges in making your choice.
What will be an ideal response?
A commercial caterer typically plans the menu:
A) before an initial site visit. B) after an initial meeting with a potential client.
C) after an event guarantee has been made. D) A and B above
Differentiation is most effective when other competitors copy your product, but your organization has the best overall product.
Indicate whether the statement is true or false
Which of the following is not a responsibility of the management company?
A) challenge increase in the property's assessed value
B) obtain necessary licenses and permits for operation
C) set prices for rooms
D) prepare an annual budget by month
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